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- To increase our capital base organically by 20% and attain a return on investment of 30% with an aim of transforming into a Commercial Bank by end of 2013.
- To increase our customer base by an average of 24% and active borrowers by 10%.
- To grow the deposit to loan ratio to 52% by end of 2012 and have diversified funding structure.
- To regularly carry out research with an aim of refining existing products and developing at least one market led product every 2 years.
- To attain 80% of staff scoring at least 65% in performance appraisals and a staff retention rate of 95%.
- To grow quality loan portfolio by 25% and attain a Portfolio at Risk rate of below 3%.;
- To achieve a 50% industry market share (total assets) and a 70% top of mind brand awareness level in a drive to strategically position our products and services to enhance corporate image and customer service.
- To develop a robust IT system at 98% uptime performance level that supports PML’s growth and customer service aspirations.
- To register an 80% level of efficiency and effectiveness in administrative systems and processes and maintain a cost to income ratio of 75% and below.
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